for Legal & Professional Services

Mason & Co IT Consultancy works with regulated legal and claims-based organisations that require controlled intake, auditable processes, and predictable operational execution.

Designed as a custom-built legal and claims operating system for environments subject to professional and FCA regulatory scrutiny, where auditability is mandatory.

A governed claims operating system, built for FCA scrutiny

Legal and claims organisations operate in environments where confidentiality, compliance, and defensible execution are mandatory — not optional.

Zoho One delivers value in legal environments only when implemented as a governed operational control system, ensuring every enquiry, matter, action, and decision is traceable and accountable.

Mason & Co designs Zoho One implementations that enforce controlled intake, structured matter progression, and audit-ready reporting across the full legal lifecycle.

Controlled Case & Claims Lifecycle Management

From first enquiry to closure, cases and claims are created, progressed, and governed through defined, enforceable stages. Intake validation, matter creation, task progression, and closure are controlled by system rules — not discretion.

Every status change, decision point, and handover is recorded, creating a fully auditable and accountable matter lifecycle aligned to firm-wide standards.

Data, reporting, and business intelligence

Practice-Wide Visibility & Control

Live visibility across enquiries, matters, workload, financials, and performance is driven by Zoho CRM as the system of record. Data is captured once, structured correctly, and shared across the firm without duplication or manual reconciliation.

Partners and operations teams make decisions using real-time operational data, creating consistent oversight without spreadsheets or retrospective reporting.

Built-In Compliance & Accountability

Permissions, approvals, audit trails, and reporting are enforced by system design — not policy documents or manual controls. Access is role-based, actions are logged automatically, and approval paths are defined and traceable.

This embeds compliance and accountability directly into daily operations, creating an audit-ready environment by default across the firm and its entire operational lifecycle.

Key capabilities supporting legal compliance and operational control

Our Zoho One implementations are designed for legal and claims-based organisations that require defensible processes, audit-ready records, and predictable execution across the full case and claims lifecycle — from initial enquiry to closure.

This includes governed intake, matter progression, and reporting for high-volume and regulated case types such as RTA, personal injury, housing disrepair, and PCP claims, where consistency, traceability, and data integrity are critical.

Every capability is configured with governance built in, ensuring access controls, approvals, financials, and audit trails operate in line with professional and regulatory obligations. Compliance is enforced by system design — not reliant on manual discipline.

Comprehensive Audit Trails

All client and matter activity is recorded through a complete, tamper-resistant audit trail across Zoho One applications. Actions, changes, and decisions are fully traceable, supporting regulatory compliance, internal review, and professional accountability without reliance on manual logging or retrospective reconstruction.

AI-enabled e-commerce platform with governed personalisation

Data and Access Control

Sensitive client and operational data is protected through role-based access, permissions, and security controls aligned to professional responsibilities. Confidentiality, integrity, and availability are enforced by system design, reducing reliance on individual discipline, informal safeguards, or ad-hoc process enforcement.

Automated operational workflows with embedded AI

Workflow Automation

Workflows can be configured to support a wide range of practice areas, including conveyancing, personal injury, debt recovery, lasting powers of attorney, probate, employment, family law, mediation, criminal matters, costs drafting, and financial claims — while maintaining control, auditability, and consistency across the firm.

Speak with a Zoho One specialist for Legal & Professional Services

We work with legal and professional services firms that require operational control, auditability, and predictable execution — not disconnected tools or surface-level automation.

If your current systems rely on manual intake, informal workflows, or inconsistent reporting, we’ll help you assess how a governed Zoho One implementation can support disciplined execution across client intake, matter management, and internal operations.

No templates. No sales scripts. Governed delivery, end to end.

Book a Legal & Claims Operations Audit

FCA-aware. Claims-ready. No generic demos.