AI delivery models and investment levels for Zoho-centric organisations
These tiers reflect genuine differences in AI capability, governance, and operational responsibility — not packaged features.
Single-Workflow AI Automation
AI introduced into a single, clearly defined workflow with controlled deployment and measurable outcomes.
From £1,500 / month
- 1–3 AI agents
- Single Zoho app or clearly defined workflow
- Basic decision logic
- Controlled deployment & monitoring
- Monthly optimisation check
Best for focused, low-risk automation
Multi-Agent AI Automation
Multiple AI agents operating across teams with orchestration, monitoring, and optimisation as automation scales.
From £3,500 / month
- Up to 8 coordinated AI agents
- Multiple Zoho apps connected
- Cross-workflow orchestration across teams
- Advanced decision logic & context
- Fortnightly optimisation & reporting
Where most organisations begin with automation
Governed AI Systems
Bespoke AI systems with governance, audit controls, and enterprise-grade operational stability.
Pricing tailored to requirements
- Unlimited AI agents
- Enterprise-wide Zoho coverage
- Multi-step reasoning & orchestration
- Governance, audit & escalation controls
- Weekly optimisation & roadmap reviews
For complex or regulated environments
Zoho AI capability by delivery model
Capability expands across Zoho applications as orchestration, governance, and operational responsibility increase.
Zoho applications
- Zoho CRM
- Zoho Creator
- Zoho Desk
- Zoho Books
- Zoho People
- Zoho Recruit
- Zoho Analytics
- Zoho Flow
Single-Workflow AI
- ●
- ◐
- ●
- ○
- ○
- ○
- ○
- ◐
Multi-Agent AI
- ●
- ●
- ●
- ●
- ●
- ●
- ●
- ●
Governed AI Systems
- ●
- ●
- ●
- ●
- ●
- ●
- ●
- ●
Greyed capabilities require architectural coordination and governance that sit outside lower delivery models by design.
This matrix reflects typical delivery patterns. Final scope is confirmed during assessment.
What changes between delivery models
As delivery models scale, responsibility shifts from task execution to operational ownership and governance.
Capability area
- CAPABILITY & SCOPE
- Primary objective
- Typical use case
- Number of AI agents
- Agent interaction
- Zoho app coverage
Single-Workflow AI
- -
- Automate a single workflow
- Entry-point automation
- 1–3
- Isolated
- One app or workflow
Multi-Agent AI
- -
- Automate end-to-end processes
- Cross-team coordination
- Up to 8
- Coordinated
- Multiple Zoho apps
Governed AI Systems
- -
- Enable AI-led operations
- Enterprise-wide execution
- Unlimited
- Orchestrated
- Full Zoho estate
- AUTOMATION & LOGIC
- Decision logic
- Context awareness
- Cross-app orchestration
- Event-driven automation
- Real-time execution
- -
- Basic rules
- Workflow-level
- Not included
- Not included
- Not included
- -
- Advanced rules + context
- Process-level
- Included
- Limited
- Limited
- -
- Multi-step reasoning
- System-wide
- Included
- Included
- Included
- GOVERNANCE & CONTROL
- Governance controls
- Audit trails
- Human-in-the-loop escalation
- Role-based access control
- Risk & compliance alignment
- -
- Minimal
- Not included
- Not included
- Standard
- Not included
- -
- Defined
- Limited
- Not included
- Enhanced
- Partial
- -
- Comprehensive
- Included
- Included
- Enterprise-grade
- Built-in
- MENTORING & OWNERSHIP
- Monitoring depth
- Optimisation cadence
- Operational reporting
- Delivery ownership
- Support model
- -
- Basic
- Monthly
- Not included
- Project-based
- Standard
- -
- Advanced
- Fortnightly
- Included
- Ongoing optimisation
- Priority
- -
- Continuous
- Weekly
- Included
- Operating partnership
- SLA-backed
Capabilities shown reflect typical delivery boundaries. Lower delivery models intentionally exclude elements that require additional governance and operational ownership.